ICT Support Officer

  • Crest Education Ltd.
Full time Other

Job Description

  • Are you passionate about a career in ICT?
  • Full time role for an energetic IT Support Officer
  • Front line servicing of staff and students


Crest Education comprises two independent, coeducational schools with over 2,000 students, an Equestrian Centre and an Environmental Reserve. Hillcrest Christian College, established in 1981, operates from Early Learning to VCE levels. Rivercrest Christian College, which opened in 2014, has Early Learning and students to Year 8 in 2021. It is an authorised International Baccalaureate Primary Years Programme (PYP) World School and is a Middle Years Programme (MYP) candidate school.


The position of IT Support Officer (Level 1), reporting to the ICT Operations Manager, is designed to service the needs of staff and students.

This role has a customer service focus and works in cooperation with the Client Systems Administrator and Network Manager.

The IT Support Officer will be responsible for

  • Performing the College’s Help Desk function and ensuring that the requests of internal clients are responded to promptly and effectively
  • Acting as ‘front of house’ for the ICT Department triaging all requests and escalating to Level 2 Support, or ICT Operations Manager as required.
  • Providing Level 1 support for the College’s ICT infrastructure. This includes providing phone and face to face support for hardware and software, maintenance and upgrades.
  • Recording asset movement in and out of the storeroom.

Crest Education invites applications from candidates with a keen interest in developing a career in the ICT industry.

The successful candidate will:

  • have demonstrated customer service skills, including a flexible and friendly approach
  • have excellent interpersonal and communication skills
  • have a demonstrated ability to work independently, proactively and cope in pressured and demanding situations
  • have an ability to be a valuable contributor to a close-knit team approach
  • be competent using technology including Microsoft Windows and knowledgeable about various devices – PC’s, tablets, iPads, printers
  • be experienced with trouble shooting, installing and maintaining ICT systems
  • have current knowledge of Occupational Health & Safety requirements


Generally, regular hours of work are between 8:25am to 4:30pm, Monday to Friday, although this is negotiable (e.g. if the successful candidate has part-time study commitments).

Four weeks of paid annual leave applies to this role.

Salary will be commensurate with the level of the role and the successful candidate’s qualifications and experience.


Applicants must be able to demonstrate a genuine commitment to the Christian ethos of Crest Education.

Crest Education is a child safe employer and is committed to the welfare of children and their protection. All potential employees and volunteers will be required to comply with the College’s Code of Conduct and Child Safe Policy. Applicants are required to provide a valid VIT registration or Working with Children Check and will be subject to background checking in accordance with this policy.


Applications close on Monday 21st June 2021 at 10:00am.


Applications are now being accepted online. Applicants are required to supply a covering letter, CV and contact details for three referees.

Applications should be addressed to Mrs Joanne Ball – HR Manager (and included in the online application).




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