Professional Learning Operations Manager

Operational improvement and systems development 

• Lead and support the establishment of new systems, processes and infrastructure to support a scalable and sustainable Professional Learning function.  

• Review existing ways of working and identify opportunities to simplify, systematise and improve operational effectiveness.  

• Develop clear, practical and well-documented processes that support consistency, quality and sustainability.  

• Support the design and implementation of improved approaches to networks, feedback capture, reporting, online learning capability and other Professional Learning operating requirements.  

• Ensure systems and processes are fit for purpose, user-friendly and aligned to the needs of member schools, internal stakeholders and the broader organisation.  

Project Delivery and Transition Management

• Drive project momentum across key Professional Learning establishment and improvement projects.  

• Coordinate project plans, timelines, actions, risks and dependencies to ensure work progresses effectively.  

• Support the transition of new initiatives from design through to implementation and business-as-usual delivery.  

• Work with the Head of Professional Learning to ensure priorities are clear, progress is visible and deliverables are achieved.  

• Provide additional operational and delivery capability in a small, scale-up minded team.  

Pilot delivery, review and continuous improvement

• Lead and support the delivery of pilots and new initiatives across the Professional Learning function.  

• Capture feedback, evaluate outcomes and translate learnings into practical recommendations.  

• Develop insights that inform future delivery models, process improvements and member experience.  

• Support a culture of continuous improvement by identifying what is working, what needs refinement and what can be scaled.  

Operational Improvement and Systems Development

• Work collaboratively with internal stakeholders to understand needs, clarify requirements and support effective implementation.  

• Build productive working relationships across teams to support aligned and coordinated delivery.  

• Act as a practical problem-solver, supporting the removal of operational barriers and improve the experience for internal teams and external participants.  

• Communicate clearly and professionally with stakeholders, ensuring expectations, timelines and actions are understood.  

Technology, documentation and capability building 

• Support the effective use of technology, platforms and tools within the Professional Learning function.  

• Identify opportunities to use contemporary tools, including AI, to improve efficiency, documentation, reporting and delivery support.  

• Develop templates, guides, workflows and other resources that support repeatable and scalable operations.  

• Ensure key processes and learnings are documented so they can be embedded and sustained over time.