IT Support Officer

About the business and the role 

• Full time
• Work in one of Australia’s Best Workplaces®
• Fast paced, dynamic environment
• Flexible working arrangements
• 5 weeks annual leave
• Immediate start

SEDA College (Victoria) is the leader of applied learning for Year 11 & 12 students. We partner with peak industry organisations to provide our students unique opportunities and experiences specific to their interests. Our students will receive a tailored career plan to develop key employability and life skills for a successful future.  SEDA College is currently seeking a qualified and motivated IT Support Officer to join our team located in Camberwell.

 Reporting to the Head of Information Technology

Job tasks and responsibilities 

• Provide first level support for all IT helpdesk enquiries and manage ticket queues servicing staff, students and parents as required.
• Ensure tickets are resolved in a timely manner subject to Service Level Agreements.
• Provide support to end users by way of responding to requests, resolving problems, working with the Head of Information Technology and various other staff on solutions.
• Support and maintain Azure, Entra and Intune environments, Active Directory, Windows Servers and Storage, Cloud and On-Premises infrastructure.
• Responsible for day to day IT Support and Backup management.
• Prescribe and implement system improvements.
• Provide software support for user applications, including support in basic to advanced software operations and general use of computers and peripherals.
• Configure, install, and support desktops, notebooks, printers and other general peripherals
• Maintain Standard Operating Environment, re-image machines as required and manage deployment to end users.
• Liaise with third party support vendors.

Skills and experience

• Minimum 2 years’ experience in an IT Helpdesk or Support role.
• Demonstrated ability to interact effectively with team members and staff at all levels, as well as with external suppliers and contractors.
• Ability to build, configure and support Windows Servers and Windows 11 end-user machines.
• Experience in Active Directory administration, M365,  and Windows 11 support
• Previous exposure to Azure, Entra and Intune regarded favourably.
• Technical knowledge and analytical skills to identify complex system issues and coordinate an effective resolution including a high level of understanding of Microsoft Office products.
• Proven ability to use initiative and work autonomously as well as the ability to work productively as part of a team.
• Proactive in trouble shooting and resolution of support issues.
• High level oral, written and interpersonal communication skills and demonstrated ability to effectively negotiate, collaborate and communicate with a range of audiences and stakeholders both internal and external.
• Previous experience working in a school environment would be highly regarded.

Qualifications 

• Qualifications in computer information systems or a related field are preferred but not essential.
• Current Working with Children Check and Police check are required. 

Job benefits and perks

SEDA College has been certified as a "Great Place to Work®" and has been recognised as one of the Best Workplaces in Australia®.  You will also be joining a vibrant organisation with a focus on people, quality and outcomes in a role that will be challenging, and enormously rewarding.

SEDA College is an Equal Opportunity employer and includes merit-based selection, equity, diversity and procedural fairness principles in our recruitment processes. 

SEDA College encourages people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds and people with disability.  

Research shows that while males apply for roles when they meet some of the selection criteria, females and members of other marginalised groups tend to apply for roles only when they have all the skills and experience required.  So, if you think you have what it takes, but don't necessarily meet every single point above, please still get in touch.  We'd love to have a conversation to see if you could be a great fit for the College.  

Applicants are required to submit a covering letter outlining why you are interested in the position and addressing the key selection criteria listed in the Candidate Information Pack plus a current resume. Please email careers@scv.vic.edu.au to obtain a copy of the Candidate Information Pack. 

Applications should be emailed to careers@scv.vic.edu.au.  Interested applicants are encouraged to submit their applications early as shortlisting and interviewing may occur prior to the closing date.  Only applicants who have current working rights will be considered.  Applications which do not include all the documentation as outlined above may also be discounted. 

To ensure that SEDA College is recruiting the right people for our College, our screening process includes but is not limited to structured interviewing and selection processes, a Criminal History Check, Working with Children Check, online searches, and reference checks. 

SEDA College (Victoria) is committed to the safety, participation and empowerment of all children. All members of our community, including employees, contractors, agency staff and volunteers, have an important role in providing students with a safe and nurturing environment in which to prosper and thrive. The College has zero tolerance of child abuse, and all allegations and safety concerns will be treated very seriously and consistently within our policies and procedures. 

SEDA College (Victoria) is committed to preventing child abuse through identifying risks early, and removing and reducing these risks. We have robust human resources and recruitment practices, supported by regular training and development. 

We support and respect all children, as well as all members of our community. We are committed to the cultural safety of Aboriginal students, the cultural safety of children from a culturally and/or linguistically diverse background, and to providing a safe environment for children with a disability. 

The incumbent of this role must comply with SEDA College’s Child Safety and Wellbeing Policy and related policies and procedures (including the Code of Conduct).  

Applications close 16 October 2026.