Digital Services Support Technician

About the role 

We are seeking a capable and service focused Digital Services Support Technician to deliver responsive, high quality technology support to staff, students and families across both campuses. 

This is a frontline role covering the full scope of service desk support from first-contact resolution of routine incidents and requests through to the diagnosis of complex technical issues requiring deeper investigation and independent judgement. You will work across endpoint management, device deployment, classroom and audio-visual technology, education software platforms, network troubleshooting, identity and access management, and asset lifecycle management. 

You will work within an ITIL-aligned service management framework, using the College's ITSM ticketing system as the single source of truth for all support activity, and contribute actively to the team knowledge base and our culture of continuous improvement. 

Above all, you will be approachable, accountable and professional  resolving issues in a way that minimises disruption to teaching, learning and the daily operations of the College. 

Role details 

• Full-time, ongoing position commencing 5 October 2026 

• Berwick Campus based, working across both campuses as operational needs require 

• Reports to the Digital Service Coordinator 

• Requires a current employee WWCC and Police Check (valid within 3 months) 

• Entitled to 4 weeks annual leave (with the option to purchase an additional 2 weeks) 

• Required to work during the school holidays 

• Includes an on-call component with a rostered after-hours schedule (including weekends) for major incident response and planned maintenance, with applicable allowances when rostered 

• Flexibility required during peak periods including term commencement and device deployment cycles 

Key skills and experience 

• Demonstrated experience providing technical support to end users in a service desk or helpdesk environment, including disciplined use of an ITSM ticketing system 

• Working knowledge of Microsoft 365 applications and administration, including Teams for Education, Outlook, SharePoint, user account management and licence assignment 

• Experience configuring and troubleshooting Windows laptops and iOS devices in a managed environment 

• Experience administering or working within a Mobile Device Management environment (Microsoft Intune and/or JAMF) 

• Familiarity with identity and access management concepts including Active Directory or Microsoft Entra ID, with the ability to provision and deprovision accounts accurately 

• Methodical troubleshooting approach, including the ability to correctly classify device-side versus infrastructure-side faults 

• Ability to communicate technical information clearly to non-technical users, including teaching staff during live or imminent class scenarios 

• High standard of ticket hygiene and documentation discipline, and a willingness to contribute to the team knowledge base 

• Ability to manage competing priorities in a fast paced, high demand environment 

• Experience supporting audio-visual or classroom presentation technology, education platforms (LMS or SIS), or network troubleshooting (wireless, DHCP, DNS, VPN) will be highly regarded 

• Exposure to scripting or automation tools such as PowerShell or Power Automate is an advantage 

• Experience in education or multi-site environments will be highly regarded 

Essential qualifications 

• Certificate III or higher in Information Technology or a related discipline, or equivalent demonstrated practical experience 

• Current Working with Children Check and National Police Check (or willingness to obtain prior to commencement) 

Desirable qualifications 

• ITIL Foundation certification (or willingness to obtain within 12 months of appointment) 

• Microsoft 365 certification (for example, MS-900, MS-102 or MD-102) 

• CompTIA A+ or CompTIA Network+ certification 

• Microsoft Intune or JAMF certification or formal accreditation 

Please click here to view the full position description for this role.

If you have any queries, please contact the HR Team via job.applications@beaconhills.vic.edu.au

Why should you join Beaconhills?

At Beaconhills, you'll be part of a warm, inclusive and supportive community that genuinely prioritises staff wellbeing and professional growth. We offer a range of benefits designed to support you both personally and professionally, including:

• An Inclusive and supportive community with a workplace culture that values staff wellbeing
• Free, confidential Employee Assistance Program (EAP) for staff and families
• Access to Internal and external learning opportunities, including dedicated professional learning days
• 4 weeks annual leave, with the option to purchase an additional 2 weeks leave per year
• A gifted day before the Melbourne Cup public holiday, plus gifted days between Christmas and New Year
• 16 weeks paid parental leave
• 2 weeks paid partner leave
• 15 days sick and carers leave per year
• 3 personal leave days per year
• 20 days paid family violence leave
• Onsite child care available to staff (wait lists apply)
• Onsite barista coffee available at both campuses
• Onsite electric car charging stations (Pakenham campus, coming soon to Berwick)
• Pakenham Campus located 42 minutes drive from Melbourne CBD via Monash Freeway
• Berwick Campus located 34 minutes drive from Melbourne CBD via Monash Freeway
• Free onsite parking
• Join one of the largest solar-powered schools in Australia – we have 360kW of solar power now operating and 40% of our school is powered by electricity sourced from renewable solar

Applications

Please address your application to our Executive Principal, Mr Stephen McGinley.
Applications should include:

• A PDF version of your cover letter that addresses why you want to work at Beaconhills
• A PDF version of your resume detailing your qualifications and experience
• Contact details of three professional referees (minimum one line manager)

Applications close Friday, 25 September 9am however all applications will be reviewed upon receipt and early applications are encouraged. 

Equal Opportunity and Child Safety Statement

Beaconhills College has zero tolerance for child abuse.  Beaconhills is a child safe employer and is committed to the welfare of children and their protection. Beaconhills College is committed to Equal Employment Opportunity principles and is committed to the principles of merit-based selection, equity, diversity and procedural fairness in our recruitment process. Aboriginal and Torres Strait Islander peoples are encouraged to apply for all positions at Beaconhills College. Please click here to view our Equal Opportunity and Child Safety Statement in full.